Returns & Refunds
For the changes of heart...
In the unlikely event you are not satisfied with your order, you may return it within 14 days of purchase. The item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept the following returns;
For hygiene reasons we cannot accept return of used cosmetics, makeup or beauty accessories and Hand sanitisers.
Items bought on sale cannot be refunded
To arrange a refund, please follow these steps
- You must email us at firstname.lastname@example.org. Put REFUND in the title along with your original order ID. Please detail the items you wish to have returned.
- Please explain if you would like a refund, a replacement or an exchange.
- Please pack the item(s) securely in the original product packaging, if possible. Kindly note that we are only able to exchange or refund goods that are returned to us in their original unopened form and in a resalable condition.
- You will be responsible for paying for your own shipping costs for returning your item. These shipping costs are non-refundable.
- You should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item. If we haven't received your item, we cannot process any refund.
Late or missing refunds (if applicable)
We will process your return as quickly as possible. You should receive a refund within 2 weeks, however if you have not please followed these steps;
- Contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Items returned back to Misumi Cosmetics from our delivery partners
Packages will be sent back to Misumi Cosmetics in the event of an unsuccessful delivery having exceeded the time period awaiting customer collection. In most cases the delivery partner will leave a slip with details of the missed delivery, sometimes this is not the case. It is the responsibility of the customer to keep track of the shipping using the email link provided when purchasing.
If you wish to receive a refund any package sent back to us by our delivery partners; Misumi Cosmetics reserve the right to refund the price of the goods only, the initial cost of shipping will not be refunded.
If you wish to have the package sent out again, Misumi Cosmetics reserve the right to charge additionally for the second shipping.
For damaged or defective goods on arrival
Please email us straight away at firstname.lastname@example.org and we will help you out!