Launched in December 2013, the MisumiCosmetics.co.uk website brought the success of MisumiCosmetics.com starting from asia with proven e-commerce platform and technology to the next level by diversifying into beauty products, and quickly established itself as an exciting and unique shopping destination. We at MisumiCosmetics pride ourselves on our wide selection of quality products from premium brands across Asia, including Cosrx, Missha, Some by Mi, innisfree, Etude House.

Our commitment to quality and our “customers first” mindset has helped MisumiCosmetics become one of the fastest growing e-commerce businesses worldwide, with an average year-on-year business growth of 30%.


Our Mission

"To provide customers with an exciting shopping experience, superior service and a fine selection of affordable, high quality Korean beauty products."

MisumiCosmetics future business strategies are to continue striving for a perfect customer experience to maintain our competitive edge, to build strategic alliances with premium brands, and to grow and develop our talents to maintain our business success.


Our Promise

We want the best for our customers, so we're offering 100% Satisfaction Guaranteed on your entire shopping experience with  MisumiCosmetics Read about our service guarantees below.

Shipping If you do not receive your order within the estimated delivery time, please contact our Customer Service Team. Lost shipments will be reshipped to you without extra handling or shipping fees.

Returns and Exchanges If you're dissatisfied with a purchase from Misumi Cosmetics, you can send it back to us within 14 days for an exchange or return. The issue can be size or color or anything at all. Your satisfaction is our concern, so if for any reason you're unhappy with a product, you can talk to us.

Quality  MisumiCosmetics stands behind the quality of our products. If you receive items that are defective or with flaws, please let us know and we'll arrange for a free return or replacement item.

Store Credit Refund For convenience, we issue refunds in Misumi Cosmetics gift card, which will be credited to your MisumiCosmetics account immediately. MisumiCosmetics gift card can be applied on your next purchase.

Customer Service Our Customer Service Team is always ready to assist you with any questions or concerns. We're sometimes busy, especially during peak shopping seasons, but if you send us an email, we'll reply within 2 business days.

 

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